Stormtech Performance Apparel provides a guarantee on the quality and performance of their products. Stormtech has stated they stand by their craftsmanship, performance and quality of all products manufactured.
The warranty provided from Stormtech Performance Apparel is warranted only to the original owner and against imperfections in materials and workmanship for a three-year period from the original purchase date. This warranty excludes any normal wear and tear. If a Stormtech Performance Apparel product fails from a manufacturing defect during the three-year period, Stormtech Performance Apparel will repair the product at no charge. Some products will be replaced (at the discretion of Stormtech Performance Apparel). The warranty provided does not cover damage resulting from accidents, improper care, negligence, normal wear and tear or the natural breakdown of colours or materials over time.
To start the warranty process, please contact us through the original point of purchase and reference your order number. If you cannot locate your original order information, please contact us through email or by phone: 1-866-407-2222.
Shipping: All products that qualify and are approved for warranty must be pre-paid and insured. Northern Layer and Stormtech Performance Apparel are not liable for lost in-bound packages. All warranty claims must be approved and accepted before returning. Northern Layer and Stormtech Performance Apparel will not bear any responsibility for returns that are unauthorized.
We also ask that prior to shipping products back to the Warranty Department, they are cleaned. We ask this in order to comply with health and safety regulations, Products that arrive without being cleaned may incur a cleaning fee prior to an assessment being made.
Stormtech commits to provide high quality products and customer service in the performance apparel industry. Concerns, products with imperfections or service inquires are taken seriously. Customer feedback allows the growth and improvement of their products.